Refund policy

Refund & Returns Policy

Our products are made to order. This policy explains our support for damaged, defective, or incorrect items and your applicable cancellation rights. Nothing in this policy limits your mandatory consumer rights.

Damaged, Defective, or Incorrect Items

Please contact hello@irelandinspires.eu as soon as possible, preferably within 30 days of delivery, with your order number and clear photos of the issue. This 30-day support period does not shorten any rights you have under applicable law.

For an approved claim, we will offer a replacement or a full refund to your original payment method. You do not need to return the item unless we specifically ask you to. We cover any required return shipping for damaged, defective, or incorrect items.

Change-of-Mind Returns and Exchanges

Outside applicable statutory cancellation rights, we do not offer returns or exchanges for change of mind, incorrect size or variant selection, or buyer's remorse once production has begun. Please check your order details carefully before purchasing.

EU and UK Cancellation Rights

For qualifying standard, non-personalized goods bought online, EU and UK customers can cancel within 14 calendar days after receiving the goods without giving a reason. Tell us clearly that you wish to cancel by emailing hello@irelandinspires.eu with your order details. You then have a further 14 calendar days to send the goods back.

A standard print is not treated as personalized merely because it is produced after an order or selected from our preset designs, sizes, or framing options. Starting production does not remove the cancellation rights that apply to these goods.

The statutory change-of-mind exception applies to goods made to your individual specifications or clearly personalized, such as a design containing your own names, dates, or supplied text. Your rights concerning faulty, damaged, or incorrectly supplied goods still apply.

Returning an Item

Contact us for the correct return address and instructions before mailing an item. Your statutory cancellation notice does not require our approval. Customers pay return postage for a statutory change-of-mind return; we pay required return costs when an item is damaged, defective, or incorrect.

You may handle a standard item as needed to inspect its nature and characteristics. Where permitted by law, a deduction may apply for loss of value caused by handling beyond what is necessary for that inspection.

Refund Processing

Statutory cancellation refunds are issued without undue delay and within 14 calendar days of your cancellation notice. Where permitted, we may wait until we receive the returned goods or evidence that you sent them back, whichever comes first. Any original standard delivery charge paid is included; extra charges for an optional upgraded delivery service are not refundable.

Other approved refunds are issued to the original payment method within 10 business days, or sooner where required by law. Your bank or payment provider may take additional time to display the refund.

Optional Cancellation Form

You can email the following information to hello@irelandinspires.eu: “I wish to cancel my order for [goods], ordered on [date] and received on [date]. Order number: [number]. Name: [name]. Address: [address]. Date: [date].” You may also use any other clear statement of cancellation.